Terms and Conditions

GoChichen.com is a website owned by Cancun Adventure Tours in an effort to channel customers who are interested in visiting the Mayan Ruins of Chichen Itza.
Throughout all the years that we have been offering tours and excursions in the Mexican Caribbean and the Yucatan peninsula, we have noticed that a large number of our clients are interested in visiting these ruins as well as having more specialized information about this destination, so the terms and booking conditions are the same as Cancun Adventure Tours.

The rates published in the website are only valid at the time of the quotation and guaranteed upon receipt of payment. All reservations are subject to availability and can not be guaranteed until full payment has been received.

A reservation is considered complete when it provides you with a confirmation number and the corresponding charge is applied. When booking, you consent to the use of your credit card number for payment and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer. By completing your reservation you agree to accept the conditions and charges associated with the rate you selected.

Payment Policies
We accept Visa, MasterCard and American Express as payment. If you prefer to pay by bank transfer or directly in our offices please contact us.

  • -Your credit card will be charged by Cancun Elite SA de C.V. with the total amount of the reservation.
  • -Once the charge is confirmed, you will receive your service coupon with additional information (e.g. pick up time).
  • -You must present the service coupon when you make the check-in or with your guide when boarding the bus or transfer
  • -The cardholder or the client on behalf must sign the boarding pass when you are boarding the tour.
  • -The voucher/boarding pass is not valid until signed by the Lead Traveler, and presented at the start of the tour, attraction or activity along with a valid photo identification bearing the name of the Lead Traveler.


The following cancellation policy apply in our tours:

  • Cancellations made 48 hrs before = 100% refund
  • Cancellations made between 36-48 hrs before = 80% refund
  • Cancellations made between 24-36 hrs before = 50% refund
  • Cancellations made less than 24 hrs before = no refund
  • No show = no refund

Important: Payments made with American Express will be applied in Mexican pesos with the current exchange rate of the purchase date.

GoChichen.com and its affiliates are independent from suppliers over whom we have no direct control and we act only as agents for the passenger in making arrangements for sightseeing or any other services and do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence of, or default of any supplier or person rendering any of the services included in the tour. The purchaser hereby waives any claim against GoChichen.com and its affiliates related to the service purchased.

Gochichen.com / Cancun Adventure Tours
Centro Empresarial Nautilius Local 5
Zona Hotelera, Cancun, Mexico
Tel.: +52 (998) 849-4911
Email: [email protected]